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Support Portal

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Auto-remove permissions granted to DoiT support

The support system often asks us to give permissions to DoiT to various cloud resources. The problem is that we need to track internally which permissions should be removed later once the support ticket was resolved. Can we ask for a feature to au...
4 months ago in Core Platform / Support Portal 2

Provide links to upstream issues in the provider issue alerts details page

I've attached two screenshots: one of the list of known issues impacting GCP issues, and one of the "LEARN MORE" pages linked to by these list items. This information is not as helpful as it could be because it doesn't include enough context. It o...
8 months ago in Core Platform / Support Portal 0

Ability to edit my support ticket messages

To avoid needing to send more comments to fix typos or misinformation, or update with new information I've found that could all just go in my original message
11 months ago in Core Platform / Support Portal 1 Will not implement

Allow to search tickets by Cloud Platform, Product and Resource

Those 3 fields exist when creating a ticket, but not when searching tickets. Can you please add them?
12 months ago in Core Platform / Support Portal 0

Let me add myself as CC to ongoing ticket

I stumbled upon an interesting support ticket and would like to get updates on how it is resolved. Is there a way to add myself to get email notifications from the conversation?
12 months ago in Core Platform / Support Portal 0 Will not implement

Webhook callbacks for Tickets

Hi, We're like to create some automation when tickets are closed with DoIT, as an example we'd like to automatically update the IAM policy on projects to remove the doit ticket account that we temporarily created, or write to our incident slack ch...
about 1 year ago in Core Platform / Support Portal 0

Show DoIT escalations on the Ticket

When we click the Escalate button, it'd be good to visibly show on the support portal that the case has been escalated. Naturally sometimes the reason for escalation might be sensitive, so perhaps also a tick box on the form which shows "escalatio...
about 1 year ago in Core Platform / Support Portal 0

Transparently proxy GCP ticket content

When raising a GCP ticket on behalf of us, it'd be great if we could see the communication between DoIT and GCP in the support ticket (all in one place). Currently the process would be to CC the AT developer on the GCP ticket, but then it breaks t...
about 1 year ago in Core Platform / Support Portal 0

Ability to see linked GCP cases in the ticket timeline

Sometimes it isn't clear to us when/if something has been raised to GCP. As a fair percentage of the issues we raise end up with GCP support, it'd be useful to see in the ticket timeline when the case was escalated to them, along with the ticket r...
about 1 year ago in Core Platform / Support Portal 0

simple immediate link to support portal and tickets?

Is there a simple immediate link to support portal and tickets?
about 1 year ago in Core Platform / Support Portal 1 Already exists