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Please add "neutral" to the satisfaction survey

Currently when you close a ticket you get a modal pop up that wants you to pick Good, or Bad. You can't close the modal without picking one. Please can you just add a "neutral", "satisfactory" or "n/a"; there are plenty of times when it wasn't goo...
about 1 year ago in Core Platform / Support Portal 0

Bill / Invoice with Service granularity

Feature request to have bill/invoice with Service granularity. Currently, invoices are in a standard format that display charges according to Projects, and do not display charges for services. Cost per project/per service is available through Clou...
about 1 year ago in Core Platform 0

Help and support link from the console

I have a member of my team unable to access the console, and I have no way of contacting support on their behalf
about 1 year ago in Core Platform / Support Portal 3

Show separate line items on the AWS invoice for marketplace expenses

When paying the invoice it will be super helpful for our accounting team to be able to easily itemize the expense areas on the invoice.
about 1 year ago in Core Platform / Payments 1

Add option to require SAML/SSO authentication

At the moment, even if you enable authentication, users are still able to log in with other authentication options defined in the authentication settings page (which include: allow all, email and password, Google, Microsoft). Usually when enabling...
over 1 year ago in Core Platform / Authentication 0

Sending visa invoices after payment

We have both billing accounts with bank transactions, and visa payments. And the invoice pdf is sent to automatic ingestion in our accounting systems. For the bank transactions, this works well, as the accounting team can add the payment almost au...
over 1 year ago in Core Platform / Payments 0

Enable BigQuery Lens for Standalone Projects

Currently, it is required that the project must be within an organization for BigQuery Lens to work, however, some customers have standalone projects that may have majority of their BQ spend that they cannot move to the organization.
over 1 year ago in Core Platform 3

'View' only permission on CMP Billing tab

Hi , I would like to ask for your help. Is it possible to create a read-only role for the WHOLE billing tab? I raise this request in regard to the DoiT portal itself. I mean to expose the user to the billing tab- with no edit permissions, only view.
over 1 year ago in Core Platform 0

Back button should take 'Admins' back to users list

When customer start with the :gear: icon and go to his profile or any other user, clicking the back button takes him back to the list of users, which does not happen when he start with his avatar on the upper right panel of CMP. I believe this is ...
over 1 year ago in Core Platform 0

Add platform/category to easily identify tickets in CMP

I can't figure out what category existing tickets are in. In other systems, I would often load a previous ticket in order to determine which category/classification was used and thus reuse that for a new ticket. I tried loading: https://app.doit.c...
over 1 year ago in Core Platform 0