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Core Platform

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API - create an endpoint to allow users to create attributions

I would like to be able to create attributions via the API. Right now on the API, customers have the ability to create and manage budgets but not to create attributions. "We are Trying to automate as much as possible with budgets and reporting but...
over 2 years ago in Core Platform / API 0

Webhook callbacks for Tickets

Hi, We're like to create some automation when tickets are closed with DoIT, as an example we'd like to automatically update the IAM policy on projects to remove the doit ticket account that we temporarily created, or write to our incident slack ch...
over 2 years ago in Core Platform / Support Portal 0

Show DoIT escalations on the Ticket

When we click the Escalate button, it'd be good to visibly show on the support portal that the case has been escalated. Naturally sometimes the reason for escalation might be sensitive, so perhaps also a tick box on the form which shows "escalatio...
over 2 years ago in Core Platform / Support Portal 0

Transparently proxy GCP ticket content

When raising a GCP ticket on behalf of us, it'd be great if we could see the communication between DoIT and GCP in the support ticket (all in one place). Currently the process would be to CC the AT developer on the GCP ticket, but then it breaks t...
over 2 years ago in Core Platform / Support Portal 0

Ability to see linked GCP cases in the ticket timeline

Sometimes it isn't clear to us when/if something has been raised to GCP. As a fair percentage of the issues we raise end up with GCP support, it'd be useful to see in the ticket timeline when the case was escalated to them, along with the ticket r...
over 2 years ago in Core Platform / Support Portal 0

Issues with the FinOps analytics

We enabled BiqQuery FinOps settings: However, after a few days, we are still seeing that the data is being processed. Can you please check why it is taking so long, or comment if it's expected. If yes, please let me know how much time it is expect...
over 2 years ago in Core Platform / BigQuery Lens 0 Will not implement

simple immediate link to support portal and tickets?

Is there a simple immediate link to support portal and tickets?
over 2 years ago in Core Platform / Support Portal 1 Already exists

Sandbox project name

Sandbox accounts is a great feature and I understand why GCP project IDs are auto-generated. However it would be useful to be able to manage any human readable field to keep track of the purpose of a certain Sandbox. For example GCP supports a "pr...
over 2 years ago in Core Platform / Usability 0

Show Profile Images in the Ticket System

In the ticket system, our profile images are not shown. Only DoIT employees have profile icons in the stream.
almost 3 years ago in Core Platform / Support Portal 0 Investigating

Cost Anomalies Explainer Feature

When a cost anomaly is viewed, a person could click on a button called "Explain" which would show a logical representation of the logic how the system arrived at the alert. This would make each anomaly easier to understand and help DoiT improve th...
almost 3 years ago in Core Platform 1